Help

Help Center

Getting Started

How do I create an account?
Click the “Join Phantom Reels” button on our homepage and fill in your details. You must be 18 or older to create an account.

How do I play games?
Once you’re logged in, visit the Games page to browse and play any of our haunted casino games using your phantom coins.

Phantom Coins

What are Phantom Coins?
Phantom coins are virtual currency used exclusively on Phantom Reels for entertainment purposes. They have no real-world value and cannot be exchanged for cash or prizes.

How do I get Phantom Coins?
You receive free phantom coins daily just for logging in. You can also earn more through gameplay bonuses, achievements, and optional phantom coin packs.

What happens if I run out of coins?
Don’t worry! You’ll receive your daily free phantom coins automatically. You can also earn more by completing achievements or purchasing optional coin packs.

Account & Security

How do I reset my password?
Click “Sign In” then “Forgot Password” and follow the instructions sent to your email.

Is my account secure?
Yes! We use industry-standard encryption to protect your account and personal information.

How do I delete my account?
Contact our support team through the Contact page and we’ll assist you with account deletion.

Technical Support

The game isn’t loading
Try refreshing the page or clearing your browser cache. Make sure you’re using an up-to-date browser.

I found a bug
Please report it through our Contact page with as much detail as possible.

Need More Help?

If you can’t find the answer you’re looking for, please contact our support team. We’re here to help!