Phantom Reels

Privacy Policy

Last Updated: October 2025

1. Introduction

Phantom Reels (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Username, email address, password, date of birth
  • Profile Information: Display name, preferences
  • Communications: Messages you send to our support team

2.2 Automatically Collected Information

  • Usage Data: Games played, phantom coins balance, login times
  • Device Information: IP address, browser type, operating system
  • Cookies: We use cookies to maintain your session and preferences

3. How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Process your account registration and login
  • Track your phantom coins and gameplay
  • Send important service updates
  • Respond to your support requests
  • Prevent fraud and abuse
  • Improve our games and features
  • Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contract Performance: To provide our service to you
  • Legitimate Interests: To improve our service and prevent fraud
  • Legal Compliance: To comply with age verification and other legal requirements
  • Consent: Where required by law for marketing or cookies

5. Data Sharing and Disclosure

We do NOT sell your personal information. We may share your data with:

  • Service Providers: Hosting, analytics, payment processors (for phantom coin purchases)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale

6. Your Rights (GDPR)

If you are in the EU/UK, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a portable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us through our Contact page.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our service. If you delete your account, we will delete or anonymize your data within 30 days, except where we must retain it for legal compliance.

8. Security

We use industry-standard security measures to protect your data, including:

  • Encrypted connections (HTTPS/SSL)
  • Secure password hashing
  • Regular security updates
  • Access controls and monitoring

However, no method of transmission over the internet is 100% secure.

9. Children’s Privacy

Phantom Reels is only for users 18 and older. We do not knowingly collect information from anyone under 18. If we discover we have collected data from someone under 18, we will delete it immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place for such transfers.

11. Cookies

We use cookies for:

  • Essential Cookies: Required for login and basic functionality
  • Analytics Cookies: To understand how you use our site
  • Preference Cookies: To remember your settings

See our Cookie Policy for more details.

12. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or prominent notice on our site.

14. Contact Us

For privacy questions or to exercise your rights, please contact us through our Contact page or email us at privacy@phantomreels.com.

15. Supervisory Authority

If you are in the EU/UK and believe we have not addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.